Our Policies
At Dentsma, we are committed to providing a reliable, transparent, and secure shopping experience for dental professionals, laboratories, educational institutions, and customers worldwide.
Our policies explain how we handle orders, payments, shipping, returns, personal information, and the use of our website.
Please review the following policies before placing an order.
1. Privacy Policy
We respect your privacy and are committed to protecting your personal information.
When you visit Dentsma.com, create an account, place an order, or contact our team, we may collect information such as your name, email address, shipping address, billing details, and order history.
We use this information to:
- Process and fulfil your orders.
- Provide customer support.
- Manage payments and deliveries.
- Improve our website and shopping experience.
- Send relevant updates about your orders and services.
We do not sell your personal information to third parties. Information may be shared with trusted service providers when necessary to process payments, deliver orders, or operate our website.
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.
2. Terms & Conditions
By accessing or purchasing from Dentsma.com, you agree to comply with our website terms and conditions.
All product descriptions, specifications, prices, and availability are subject to change without prior notice.
Customers are responsible for reviewing product specifications, compatibility, intended use, and applicable regulatory requirements before purchasing.
Dentsma reserves the right to:
- Refuse or cancel orders where necessary.
- Correct pricing or product listing errors.
- Update website content and product availability.
- Modify these terms when required.
Products intended for professional dental use must be used by appropriately trained individuals in accordance with the manufacturer’s instructions.
3. Shipping & Delivery Policy
Dentsma aims to deliver dental products safely and efficiently to customers worldwide.
Shipping availability, delivery timelines, and charges depend on the destination, product availability, shipping method, and customs procedures.
Orders are processed after payment confirmation. Customers will receive shipping information when available.
International orders may be subject to customs duties, taxes, import restrictions, or additional clearance requirements. These charges are determined by the destination country’s authorities.
Customers are responsible for providing accurate shipping information.
Please contact our support team if your order is delayed, damaged, or has not arrived within the estimated delivery period.
4. Returns & Refunds Policy
We want you to be satisfied with your purchase.
If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact our support team with your order number and supporting photographs.
Return eligibility depends on the product type, condition, and applicable return requirements.
For hygiene, safety, and regulatory reasons, certain dental products may not be eligible for return once opened, used, or unsealed.
Approved returns must be authorised by Dentsma before the product is shipped back.
Refunds will be processed using the original payment method where possible, subject to payment provider processing times.
Please note that custom-made, special-order, or non-returnable products may be subject to additional restrictions.
5. Order Cancellation Policy
Customers may request order cancellation before the order has been dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow our Returns & Refunds Policy.
Dentsma reserves the right to cancel orders due to product unavailability, payment issues, incorrect pricing, suspected fraudulent activity, or other legitimate operational reasons.
If an order is cancelled after payment, an applicable refund will be processed.
6. Warranty Policy
Certain dental equipment and products may be covered by a manufacturer’s warranty.
Warranty coverage, duration, and conditions vary depending on the product and manufacturer.
Warranty coverage generally does not include damage resulting from:
- Improper installation or use.
- Failure to follow manufacturer instructions.
- Unauthorised repairs or modifications.
- Normal wear and tear.
- Accidental damage or misuse.
Customers should review the warranty information provided with the product and contact our support team for assistance with warranty claims.
7. Cookie Policy
Dentsma.com may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
- Remember shopping cart contents.
- Maintain account sessions.
- Understand website traffic and performance.
- Improve website functionality.
- Support marketing activities where applicable.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies.
Contact Us
If you have questions regarding our policies, orders, products, or services, please contact our support team.
Website: https://www.dentsma.com/
Email: info@dentsma.com
Business Address: B2-4,B2 Block, Fu Yong Xia Shiwei, The First Industrial Region, Bao an District, Shenzheng, China
We aim to respond to customer enquiries as promptly as possible.
Last Updated: October 26, 2026
These policies may be updated periodically to reflect changes in our business operations, services, or applicable legal requirements.